Application Managed Services

truData’s Global Distributed Delivery model, leverages our on, nearshore and offshore capabilities, helping companies overcome complex, high cost information technology landscapes.

truData’s “white gloved approach” provides our clients with the attention and service delivery excellence they deserve, ensuring improved application performance and better business results. truData’s managed service advisory function aligns with our S/4HANA Migration, Data and Analytics, and Cloud Transformation offerings, supporting an optimum managed service model.

Our AMS Approach

  • truData ensures minimal disruption to your existing support model by;
    • Limiting impact on current managed services resources
    • Limiting impact to current working and support model
  • truData can implement new SLA’s or we work to align quickly with existing ones
  • truData can scale support teams to expand capacity for additional enhancement and project work
  • Our clients can leverage truData’s own proprietary technology or their own ticket metrics tracking and reporting capabilities
  • truData helps advance the monitoring and error handling maturity towards automation and metrics trending
  • As a managed service provider we align with future System Optimization initiatives (Solution Manager and Redwood initiative)

 

Our Differentiators for AMS

  • truData focuses on proactive and preventive problem management through tracking, root cause analysis, and trending system KPI’s -> Incident avoidance
  • truData instills a Team Working Model focused on Agile principles to measure team output
  • truData tracks and measures the team’s ticket performance
  • We assess and recommend the right service reporting to stakeholders
  • truData works with our clients existing teams to identify activities that are manual and repetitive, and we invest to streamline/automate them
  • We leverage inhouse processes and solutions to optimize current support activities